Support

Something not working, or an idea for Nescanner? Write to us using the form below. Please mention your device model and system version. A sample page that scanned badly helps a lot.

How do I save a scan?

Tap the stack of pages next to the shutter to open the document, then tap the export button. Nescanner builds one PDF of all pages and opens the share sheet: choose Save to Files, AirDrop, Mail or any other app. On Android, choose Drive, email or any other app.

Export before you close the app. The document in progress is cleared the next time Nescanner starts.

Can I save a single page as an image?

Yes. In the document, tap the page to open the corners screen, then tap JPEG. The PDF button next to it exports just that page as a PDF.

A corner is wrong. How do I fix it?

In the document, tap the page. Drag the corners to the edges of the paper and tap Done. The page is processed again.

How do I reorder or delete pages?

In the document, tap Edit and drag pages into place, or swipe a page to the left to delete it. New discards all pages and starts a new document.

How do I get the best scan?

• Hold the phone parallel to the page. If it is tilted too much, the app asks you to level it.
• Keep the whole page inside the frame, with a bit of table around it.
• Any light works, but avoid a harsh shadow of the phone falling across the text.

Document or Picture?

Document makes the paper white and the text crisp. Use it for printed pages, contracts and receipts. Picture straightens the page but keeps its original colours. Use it for covers, artwork and magazines.

Which export quality should I choose?

Open the ••• / ⋮ menu in the document. Low gives the smallest file, good for email. Medium is a balance for everyday use. High keeps full detail for archiving and printing.

Can I search the text in the PDF?

Yes. Nescanner recognises the text on each page on your device and adds it to the PDF as an invisible layer. Search and copy work in Files, Preview, Acrobat and other PDF viewers.

How do I change the app language?

Nescanner follows the language of your device. To use a different one only for Nescanner, open Settings → Apps → Nescanner → Language (on Android, from version 13).

The camera does not start

Nescanner needs camera access. Open Settings → Privacy & Security → Camera and turn on Nescanner. On Android, open Settings → Apps → Nescanner → Permissions → Camera.

Does the app need the internet?

No. Scanning, processing and export all happen on your device. Only Nescanner Pro talks to the App Store or Google Play: to show prices, to buy or restore, and to check your subscription. On Android, Google’s Play Billing library connects to Google Play whenever the app is open, even without a subscription. See the Privacy Policy.

What is Nescanner Pro?

Without a subscription you can export up to 30 pages per day; the count resets at midnight. Nescanner Pro removes that limit, and nothing else changes: every feature is free at the same quality. Open the ••• / ⋮ menu in the document and tap Nescanner Pro. See the Terms of Use.

I have Pro, but the app still shows the limit

Open Nescanner Pro in the ••• / ⋮ menu and tap Restore Purchases. Make sure you are signed in with the same Apple Account (on Android, Google Account) you used to subscribe, or, on the App Store, that the subscription is shared with you through Family Sharing.

Is Nescanner available on Android?

Yes. Nescanner is on Google Play for phones and tablets with Android 10 or later. A Pro subscription belongs to the store where you bought it, so a subscription from the App Store does not carry over to Google Play, or the other way round.